Tuesday, June 25, 2013
How does it feel?
I just saw a TV commercial explaining that the important thing about a product is "how does it make you feel". Yes, it was a commercial for Apple.
I've noticed recently in the product reviews that I read this progression,if you will, from how does it work to how does it feel. Do you feel an emotional connection to the product/brand. It's the next step I guess from concentrating on the customer experience to this. I see surveys asking me if I feel emotionally connected to a certain brand. Am I excited about this brand?
No. I am not excited about the Gap/Apple/Microsoft/Ford/Chevy/etc... I wonder about people who are. Is this any way to run an economy? If you are excited about Apple's new product, I guess you will buy it in the millions but why? At least you will have something to hold in your hand, but consider then a company like Zynga. If you are excited about their games and buy them by the millions that might be good for the economy for a few minutes but then what? You become bored with the game and the company goes under.
I am not connected emotionally with my pants. I need them to fit and cover my body. That's it. The people who need a relationship with their trousers will hopefully learn something more useful in the future. Maybe from Web bubble 2.0.
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1 comment:
Ah... but if it was an old DEC Alpha, you might have some emotional attachment? :-)
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